Welcome to Flowers Barkingside’s online flower delivery service, serving customers throughout Barkingside and surrounding areas. By using our website, creating an order, or interacting with our online services, you agree to abide by these Terms & Conditions. Please read them carefully as they govern your relationship with us regarding purchasing flowers and related products online. These terms apply specifically to our ecommerce customers in Barkingside and the immediate neighbouring regions.
Our aim is to make ordering flowers online as simple and enjoyable as possible. Orders can be placed exclusively through our online platform, where you will be able to browse products, read descriptions, and choose from the available selection. By submitting an order, you are offering to purchase a product subject to these Terms & Conditions.
Each order you place is subject to acceptance and availability. After submitting your order, you will receive an order acknowledgement via the website and/or an automated email summary. This summary confirms receipt of your order but does not constitute our acceptance of your offer to purchase.
Acceptance of your order, and completion of the contract between you and Flowers Barkingside, occurs when we dispatch the ordered product(s). Should any issues arise concerning availability or payment processing, you will be contacted via the contact method you provided during checkout to resolve the matter.
Please ensure all details, including flower preferences, delivery information, and recipient contact information, are correct at the time of ordering. We cannot be held responsible for delays or issues arising from inaccurate order details. Please note, orders for delivery outside Barkingside and its surrounding areas may be declined if we do not cover the specified address.
All prices displayed on our website are in GBP (£) and include VAT at the applicable rate unless stated otherwise. We accept payment via approved payment methods indicated at checkout. These may include major credit cards, debit cards, online payment services, and other methods specified at the time of purchase.
Payment for goods and any applicable delivery charges must be made in advance and in full before your order is processed or dispatched. All financial and personal information you provide is processed securely; however, Flowers Barkingside cannot be responsible for any loss suffered as a result of third-party access to your data due to inaccurate payment details or unauthorised activity outside our control.
Prices and offers are subject to change without prior notice, but changes will not affect confirmed orders where payment has already been received and order accepted.
We offer delivery services across Barkingside and neighbouring areas. Delivery charges (if applicable) and estimated time frames are provided at checkout before confirming your order. Delivery times are indicative and, while we strive for timely delivery, are not guaranteed. External factors beyond our control, including adverse weather, traffic, or other unforeseen circumstances, can occasionally affect delivery schedules. Flowers Barkingside cannot accept responsibility for such delays but will communicate with you to resolve delivery issues promptly.
If you or the recipient are not available at the delivery address at the scheduled time, we may attempt to leave the order with a neighbour, in a safe place, or reattempt delivery in accordance with our delivery policy. Responsibility for the products passes to you upon successful authorised delivery. Special instructions provided at the time of order cannot always be guaranteed, but we will endeavour to comply where practically possible.
We also offer a collection option for online orders for collection at an agreed time from our premises. Strictly present your order confirmation and valid ID upon collection.
All flower arrangements, bouquets, and related products are subject to availability. Flowers are naturally seasonal products, and some items may occasionally become unavailable at short notice. In the event that a particular flower or product is unavailable, we reserve the right to substitute with a similar product of equal value and appearance, ensuring your arrangement remains as close as possible to your order. Substitutions are made to maintain the overall style, character, and colour scheme of the item ordered.
Images provided on our website are for illustrative purposes only. The delivered product may differ slightly in appearance due to natural variations in flowers and greenery. Your acceptance of these Terms & Conditions confirms your understanding and acceptance of such variations and the need for substitutions when required.
If you wish to cancel or amend your order, please notify us as soon as possible. To increase the likelihood that your request can be accommodated, requests should be made before the arrangement has been prepared, dispatched, or collected. Once your order is in progress or dispatched, cancellations or amendments may not be possible due to the perishable nature of our products and the fast-moving delivery schedule.
Where a cancellation is possible, you will be refunded the amount paid for the product (less any reasonable costs incurred up to cancellation). Refunds are processed using the original payment method within a reasonable time frame, in accordance with our refunds policy.
Please note, under UK consumer law, the right to cancel under the Consumer Contracts Regulations does not apply to perishable goods, including flowers, made to order or personalised items.
Due to the perishable nature of flowers and related products, returns are generally not accepted unless the product is found to be faulty, damaged on arrival, or does not correspond with your order. In such cases, please notify Flowers Barkingside within 24 hours of receipt, providing details and, if required, photographic evidence of the issue. This helps us address your concerns swiftly and make arrangements for a suitable resolution, which may include a replacement or refund at our discretion.
Refunds, where applicable, will be made via the original payment method. Our decision on returns or refunds is final and made in accordance with our obligations under UK consumer law.
You are responsible for ensuring that recipient details, address, and contact information provided are correct and up to date. Flowers Barkingside is not liable for failed deliveries due to incorrect or incomplete information.
It is also your responsibility to ensure someone is available to receive the delivery at the agreed address and time. Once the product has been delivered to the delivery address you provided, ownership and risk in the goods pass to you.
For arrangements that require care (for example, watering or keeping away from direct sunlight), instructions may be provided. It is your responsibility to follow these care instructions to ensure the longevity and condition of the flowers after delivery.
While we aim to provide exceptional service and quality floral arrangements, Flowers Barkingside’s liability to you is limited as set out below. We will not be responsible for any loss or damage (including indirect or consequential losses), except in the case of death or personal injury resulting from our negligence, or where otherwise required by law.
We do not accept liability for delays or failed delivery due to: incorrect shipping details supplied by you, recipient unavailability, circumstances outside our reasonable control (such as severe weather, pandemics, or traffic conditions), or product variations naturally occurring in floral goods.
Our maximum liability in respect of any contract for sale of goods to you, whether in contract, tort (including negligence), or otherwise, shall be limited to the value of the goods ordered and paid for by you.
All content available on our website, including images, text, design, and branding, is the intellectual property of Flowers Barkingside or its licensors and is protected by applicable copyright laws. Any unauthorised reproduction, distribution, or use of our content is strictly prohibited.
Your privacy and security are important to us. Personal details provided while placing an order are processed in accordance with our Privacy Policy and current UK data protection legislation. We will never sell or share your data with unauthorised third parties. For further information about how your personal information is collected, used, and stored, please refer to our Privacy Policy available on our website.
These Terms & Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales. You agree that courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms.
Should any provision of these Terms & Conditions be held unlawful, invalid, or unenforceable, this shall not affect the validity and enforceability of all remaining provisions.
Flowers Barkingside reserves the right to amend these Terms & Conditions at any time to reflect changes in the law, our business practices, or customer feedback. Any changes will take effect once posted on the website. Continued use of the site or placing orders following such changes will be deemed acceptance of the revised terms.
For any queries relating to these Terms & Conditions, your order, or our services, please use the contact form located on our website. A member of our customer service team will endeavour to respond to your query as soon as reasonably possible during normal business hours.
Thank you for choosing Flowers Barkingside for your online flower delivery needs in Barkingside and surrounding areas. We are committed to providing you with beautiful, fresh flowers and exceptional service every time you order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 11 A123, Ilford, London, IG6 2AW.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Barkingside, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Barkingside.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
